FAQ
Ordering
Where’s my order?
Most likely it’s on its way! You’ll receive an email with tracking details once it ships. If you’ve been waiting longer than you’d like, feel free to reach out to us - we’ve got your back!
When will you send my order?
We’re quick to pack it up! Orders usually ship within 1-2 business days (unless it’s a pre-order or a restock). You’ll get a shipping confirmation in your email when it's on its way to you. If not, check your spam folder.
What is a pre-order?
Pre-order means you’re getting first dibs on something before it’s even hit our online shelves! We’ll let you know when it’s available to ship, so you can start counting down the days.
Will you restock once items are sold out?
We love a good comeback story! While some items may restock, others may be one-and-done. Keep an eye on our site, or sign up for our newsletter to be the first to hear about any restock notifications
Do you sell gift cards?
Not Yet, but coming soon! Stay Tuned!
Do you offer store credits?
Currently, we don’t offer store credits, but we do accept returns (under our return policy)
How do I know which size to get?
We’ve got your back! Every item comes with a detailed size guide on the product page. Still unsure? Our customer service team is here to help, drop your questions at hello@wolvie.nl and we’ll get back to you!
Shipping, Returns & Exchanges
Do you ship overseas?
Not all over the world but check if we ship to you! Shipping possibilities and costs will apply, and will be added at checkout.
Shipping costs & duties/import taxes?
Shipping costs are calculated at checkout based on where you are. If you're outside the EU, duties and import taxes might apply, depending on your country’s regulations. We suggest checking with your local postal service for specifics.
How do I return an item?
Just head to our Returns page, fill out the form, and ship it back to us. Please note that return shipping fees are the responsibility of you as the customer. Don’t forget to keep your tracking number handy, just in case.
Can I exchange an item?
Right now, we only process returns, but we’re always looking for ways to improve! You can return your item and place a new order for the right size or style.
Contact & Inquiries
Do you wholesale your products?
At the moment, we don’t. But if you’re interested in selling Wolvie in your store or partnering with us, shoot us an email at hello@wolvie.nl to get in touch!
How do I contact you?
For customer service, you can reach us at info@wolvie.nl. For business or PR inquiries, hit up hello@wolvie.nl. We’ll get back to you faster than you can say "Wolvie."
Get in touch with Wolvie
Have questions about your order, or a general enquiry?
