Privacy policy

Last updated: February 12, 2025

Your Privacy Matters to Us at Wolvie

At Wolvie, we deeply value the privacy of our customers and website visitors. We want to inform you about how we collect, use, and protect your personal data. This Privacy Policy applies to all personal data you provide to us or that we collect when you visit our website, use our services, make a purchase, contact Wolvie, subscribe to our newsletter, or consent to receiving personalized marketing.

This Privacy Policy covers the following:

Who is responsible for processing your personal data?
Amendments to the Privacy Policy
What personal data do we collect?
How do we use your personal data?
Newsletters
Legal basis for data processing
Retention period of personal data
Who has access to your personal data?
Cookies and website analytics
Protection and international transfer of personal data
Your rights regarding personal data

1. Who is responsible for processing your personal data?

Wolvie, operating under the name "Wolvie," is responsible for processing personal data as outlined in this Privacy Policy.

Contact details:
Wolvie
hello@wolvie.nl

Business registration:
Wolvie
Chamber of Commerce number: 95217738
VAT number: NL867045668B01

2. Amendments to the Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website. This Privacy Policy was last updated on 06-02-2025.

3. What personal data do we collect?

Personal data means any information that can directly or indirectly identify you, such as your name, email address, payment details, location, and order history. We collect personal data in various ways, including:

When you visit our website – We may collect your IP address, browsing history, and device information using cookies.
When you make a purchase – We collect your name, shipping address, email, phone number, payment information, and order details.
When you subscribe to our newsletter – We collect your email address to send you marketing communications.
When you contact customer service – We collect information related to your inquiry, including your name and contact details.

Sensitive personal data:
We do not collect or process sensitive personal data such as health-related information.

4. How do we use your personal data?

We use your personal data for the following purposes:

To process orders – We use your data to process your purchase, confirm your order, and arrange delivery.
Customer account management – We create and manage your account details, such as your contact information and order history.
Marketing and communication – We may use your data to send you updates on new collections, promotions, and offers, but only with your consent.
Improving our website – We analyze data to improve the functionality of our website and optimize your shopping experience.
Customer service – We use your personal data to assist you with inquiries or issues you may encounter.

5. Newsletters

By subscribing to our newsletter, you’ll receive updates on new products, sales, and special promotions. You can unsubscribe at any time:

Using the link in any newsletter you receive.
By contacting us at hello@wolvie.nl.

6. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Execution of a contract – To fulfill orders and provide services you’ve requested.
Legitimate interest – For improving our services, marketing, and website experience.
Consent – For activities like sending newsletters or personalized advertising.
Legal obligation – In compliance with legal requirements.

7. Retention Period of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, such as processing orders or complying with legal obligations. For marketing purposes, we retain your data until you withdraw your consent.

8. Who has access to your personal data?

We only share your personal data with trusted third parties when necessary to provide our services, including:

Delivery partners – For shipping your order.
Payment processors – To manage payments securely.
IT service providers – For system maintenance and support.
Legal authorities – If required by law or to protect our rights.

We do not sell or share your personal data for third-party marketing purposes.

9. Cookies and Website Analytics

We use cookies to enhance your experience on our website. These include:

Essential cookies – Necessary for the functioning of the website.
Analytical cookies – To track website usage and improve functionality.
Marketing cookies – To deliver personalized advertising and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings.

10. Protection and International Transfer of Personal Data

We implement strict security measures to protect your personal data from unauthorized access or misuse. Your personal data is typically stored within the European Union, but in some cases, it may be transferred to and processed in countries outside the EU. In such cases, we ensure that appropriate safeguards are in place to protect your privacy.

11. Your Rights Regarding Personal Data

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access – You can request a copy of the personal data we hold about you.
Right to rectification – You can request corrections or updates to your personal data.
Right to erasure – You can request deletion of your personal data when it is no longer needed.
Right to data portability – You can request your personal data in a machine-readable format.
Right to restrict processing – You can request that we limit the processing of your personal data.
Right to object – You can object to the processing of your personal data for specific reasons.

If you wish to exercise any of these rights, please contact us at hello@wolvie.nl. We will respond to your request prompt.

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