Return policy
We want you to love your Wolvie pieces, but if something’s just not working out, don’t worry!
RETURN PROCESS
Please register your return through our return portal: https://wolvie.returnless.com
You can register your return within 14 days after receiving your order. Once your return has been registered, you have another 14 days to send your package back to us.
Returns registered or shipped outside these periods may not be accepted.
CONDITION OF ITEMS
Please make sure your Wolvie pieces are unused, unwashed and returned with all original labels and tags attached.
Items that do not meet these conditions may not be accepted for return.
HOW TO RETURN
Returning your Wolvie pieces is easy:
- Register the item(s) you’d like to return or exchange through our return portal.
- Choose your preferred shipping option and arrange your return label directly in the portal.
- Pack your items securely and attach the return label to your parcel.
- Drop off your package at the selected drop-off point.
Once your return arrives at our warehouse, we aim to process it within 5 business days. You’ll receive an email as soon as your return has been processed. Any questions, please feel free to email us - at hello@wolvie.nl - and we'll get back to you!
REFUNDS
Your refund will be issued to the original payment method used for your order.
Once we have processed your return, the refund will be initiated. Depending on your bank or payment provider, it may take a few additional business days before the amount appears in your account.
RETURN COSTS
Return shipping costs are paid by the customer. You can purchase your return label directly through our return portal when registering your return.
EXCHANGES
Need another size? You can easily request an exchange through our return portal. Simply select the exchange option when registering your return and choose your preferred size. Once we have received and processed your return, your replacement item will be shipped as soon as possible.
If your requested size is no longer available, we will refund the item instead.
FAULTY OR INCORRECT ITEM
Received an incorrect item or something isn’t quite right? We’re sorry! Please contact us at hello@wolvie.nl and include your order number and a few photos showing the issue. We’ll take care of it with you. Please note that damage caused by normal wear and tear is not considered a faulty item.